Getting Started & Ordering
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Standard Sample Pack: Includes one sample of each of our 19 available fragrances Includes a variety of stock shapes Free sample pack—you only pay shipping Order your sample pack here Custom Design Testing: Custom samples with your specific design aren't available We recommend ordering a 3-pack ...
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If you are having trouble checking out, here are some tips to complete your order: * Add a Credit Card: Please go to [your profile](https://www.makemyfreshener.com/profile) and navigate to the Payment Cards section. From there, you can add your credit card details. This step is crucial for proce...
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Visit our homepage and click "Design Now." The process varies by product type: For Stock Shapes or Retail Ready Stock Shapes: Select your desired shape Choose fragrance(s) and quantity for your design Design your air freshener (for Retail Ready Stock Shapes, you'll also design the retail card) ...
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Before Production: Changes must be requested to support@makemyfreshener.com before printing starts Put your order number in the email subject We can send you a link to edit your design if printing hasn't started This may place your order on hold for 24 hours Could potentially delay your original...
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Custom Shapes: 1 piece minimum Stock Shapes: 3 or 50 pieces (depending on shape) Retail Ready Stock Shapes: 50 pieces per design
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Can I Cancel My Order? Maybe - it depends on timing! Here's how it works: Step 1: Email Us IMMEDIATELY 📧 support@makemyfreshener.com 📝 Subject: "URGENT - Cancel Order #[YOUR ORDER NUMBER]" ⏰ The sooner you contact us, the better Step 2: We'll Check Production Status ✅ If production hasn't st...
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Production Stages: Once you place an order, it receives "Production Ready" status. You'll receive email notifications for each stage: Printing Cutting Stringing Packaging Shipped Timeline Expectations: Orders may remain in one status for an extended period Then move through multiple statuses qu...
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Reorder A Previous Design Or Order
To reorder an entire order: Go to your profile and select "Orders" Find the order you want to reorder Select the 3-dot button under the Actions column Select "Add To Cart" View order in cart and proceed to Checkout To reorder a previous design: Go to your profile and select "Designs" Find the d... -
Our Policy: All items are custom-made, so we don't accept returns for reasons unrelated to product quality All sales are final except for qualifying issues See our store policy for complete return details Quality Guarantee: We're committed to customer satisfaction We'll work to resolve any issu...