Production Stages: Once you place an order, it receives "Production Ready" status. You'll receive email notifications for each stage:
- Printing
- Cutting
- Stringing
- Packaging
- Shipped
Timeline Expectations:
- Orders may remain in one status for an extended period
- Then move through multiple statuses quickly
- This is how our production team maximizes efficiency
Tracking Your Order:
- Check order status by going to your Profile page and selecting the Orders section.
- Re-subscribe to notifications if you've previously unsubscribed
- Tracking information sent via email once shipped
- Find tracking details in your Profile under Orders-tracking information.
Note: Contact support if your order's factory departure date has passed without tracking information.
Sep 17, 2025