If you encounter a credit card error at checkout, follow these troubleshooting steps:
Step 1: Add Your Credit Card to Your Profile
Before proceeding with checkout, ensure your credit card is added to your profile to prevent payment processing errors.
How to add your card:
- Visit www.makemyfreshener.com/profile
- Navigate to the Payment Cards section
- Add your credit card details as instructed
- Once successfully added, attempt to complete your purchase again
Step 2: Try a Different Credit Card
If the error persists after adding your card to your profile, try using a different credit card if available. This helps determine if the issue is specific to your original card.
Step 3: Contact Your Credit Card Company
Security measures by your credit card company can sometimes block transactions.
When to contact your provider:
- You don't have an alternative card available
- The issue continues with multiple cards
- You want to check for holds or security alerts on your account
Need Further Assistance?
Our team is here to help with ongoing payment issues.
Contact us if:
- You continue experiencing difficulties after trying the above solutions
- The problem persists despite following all troubleshooting steps
- You need additional guidance with payment processing
We're committed to resolving any issues promptly and professionally. Your satisfaction is our priority, and we appreciate your understanding as we work together to resolve any challenges.
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